Information We Collect

At fulonexvia, we collect information that helps us provide better savings plan services and financial guidance. We're transparent about what we gather and why it matters for your financial journey.

• Personal details like name, address, phone number, and email address when you contact us or sign up for our services
• Financial information including income, expenses, and savings goals to help us recommend suitable savings plans
• Website usage data such as pages visited, time spent on site, and interaction patterns to improve your experience
• Device information including IP address, browser type, and operating system for security and technical purposes
• Communication records from phone calls, emails, and live chat sessions to maintain service quality

How We Use Your Information

Your information helps us deliver personalized savings advice and maintain the security of our services. Here's how we put your data to work:

• Creating customized savings plans based on your financial situation and goals
• Processing applications for savings accounts and investment products
• Sending important updates about your accounts, market changes, and new savings opportunities
• Improving our website functionality and developing new features that benefit our clients
• Meeting legal and regulatory requirements including anti-money laundering obligations
• Protecting against fraud and ensuring the security of your financial information

We never sell your personal information to third parties. Any sharing of data is done strictly for service delivery or legal compliance purposes.

Data Storage and Security

Protecting your financial information is our top priority. We employ multiple layers of security to keep your data safe and secure.

All personal and financial data is stored on encrypted servers within Australia, ensuring compliance with local data protection laws. We use industry-standard SSL encryption for data transmission and maintain strict access controls within our organization.

• Regular security audits and penetration testing to identify potential vulnerabilities
• Employee training programs on data protection and privacy best practices
• Automated backup systems with encrypted storage to prevent data loss
• Multi-factor authentication for staff accessing client information systems
• Secure disposal of physical and electronic records when no longer needed

Your Rights and Choices

Under the Australian Privacy Act 1988, you have several important rights regarding your personal information. We make it easy for you to exercise these rights.

• Access your personal information and receive a copy of what we hold about you
• Request corrections to inaccurate or outdated information in our records
• Ask us to delete your information where legally permissible
• Opt out of marketing communications while still receiving important account updates
• Lodge a complaint about how we handle your privacy with our team or the Office of the Australian Information Commissioner

To exercise any of these rights, simply contact our privacy team using the details provided below. We'll respond to your request within 30 days and work with you to resolve any concerns.

Sharing Information with Third Parties

We work with trusted partners to deliver our savings plan services, but we're selective about who we share your information with and why.

• Financial institutions for processing savings accounts and investment products you've requested
• Credit reporting agencies when required for identity verification and fraud prevention
• Technology service providers who help maintain our systems and protect your data
• Legal and regulatory authorities when required by Australian law
• Professional advisors including auditors and lawyers who assist with compliance matters

All third parties we work with are bound by strict confidentiality agreements and must meet our high standards for data protection. We never share your information for marketing purposes without your explicit consent.

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how you interact with our content.

• Essential cookies that enable basic website functionality and security features
• Analytics cookies that help us understand which pages are most useful to visitors
• Preference cookies that remember your settings and choices for future visits
• Marketing cookies that help us show relevant information about our services

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We respect your choices about how your browsing data is used.

Updates to This Policy

We review and update this privacy policy regularly to ensure it reflects current practices and legal requirements. When we make significant changes, we'll notify you through your preferred communication method.

Minor updates, such as clarifications or contact detail changes, will be posted on our website without separate notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.